Leathermarket JMB Housing Association- Southwark, London
Leathermarket JMB in Southwark, London, is Southwark’s largest resident-managed housing organisation, managing 1,500 homes between London Bridge and Tower Bridge.
Looking after the maintenance of 1,500 homes, their maintenance officers wanted an app to report on issues and take photos as they did their rounds.
We developed a low-cost Android app integrated with a management web app which has reduced reporting admin time by 80%
Leathermarket JMB required a bespoke Android app to be installed on phones which their maintenance officers could use to report on issues and take photos as they did their rounds.
The questions and estates that appear on the Android app should be managed through a secure, bespoke web app and all data, photos and signatures captured on the Android app should appear in a management reports section on a secure web app. The solution we developed provided the following features:
- A secure web app for management to set up estates, patrols, questions and view reports captured on the Android app
- On the bespoke Android app list all tasks needed to be performed by maintenance officers during their patrols
- Provide a simple "one click" process on the Android app for operatives to answer questions and add notes according to business logic as defined by management on the web app
- Take photos
- Capture signatures
Leathermarket maintenance operatives are happy using the Android app as it is very user-friendly and much less hassle than their previous paper-based procedures. Management are happy because of the time efficiency, they estimate that reporting admin time has been reduced by 80%.